Terms & Conditions

About the Seller

www.ELHQeducationalsupplies.co.uk is a site owned and maintained by 21stCenturyPrint. The site is operated by Encore Educational (Unit 1 Stephenson Court, Skippers Lane Ind Est. Middlesbrough, TS6 6UT) who are responsible for billing and the supply of goods.

Payments

Card payments will be processed using Sage Pay. Sage Pay is an independent payment service provider used by over 30,000 UK businesses. Every transaction is encrypted to the highest global standards.

VAT

All prices shown exclude VAT. For orders made from the UK VAT is added at the appropriate rate.

Delivery

Delivery on all orders over the value of £150 is FREE to mainland UK. Products are despatched via a third party carrier on a three day service between the hours of 8.30am and 5pm. If you have special delivery requirements such as next day delivery a surcharge will be incurred. In the event a delivery is refused a fee may occur. For delivery outside of mainland UK please contact Customer Service on .... or sales@elhqeducational.co.uk

Payment Terms

All UK state schools, authority nurseries, public organisations and registered charities are offered an account facility. The account is set up when you place your first order and payment is strictly 30 days NET from the invoice date. We reserve the right to charge interest and/or late fees on any overdue accounts. For private establishments/individuals, payment is required at the time of ordering.

Orders

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. Placing an order will constitute an agreement of all of our Terms & Conditions.

Title of Goods

The ownership of goods will not pass to the purchaser until paid for in full and remains the property of Encore Educational. We reserve the right to recover the goods in the event of non-payment.

Back Orders

If your item is not in stock, we will back order for you. You will always be advised with the option to cancel your order if you would rather not wait.

Guarantee

We want you to be absolutely satisfied with your purchases from Encore Educational. Our guarantee covers Quality, Satisfaction and Service. All our products meet our own high quality standards and comply with all relevant UK and EU safety legislation. Please see individual product guarantee details.

Returns Policy

Goods should not be returned without contacting Customer Service 01642 438884. In the event that goods are received in a damaged condition or there is a shortage in the delivery against the delivery note then please ensure that we are notified within 24 hours. Please contact Customer Service on 01642 438884.

In all other circumstances, before returning goods, please Contact Customer Service on the above number who will advise on the appropriate procedure. We reserve the right to levy a delivery/collection and re-stocking charge for goods ordered in error or through change of mind. Please note, for Made to Order Items/Made to Measure Service, we are unable to accept returns.

Cancellations

If you have placed an order and goods have not yet been shipped or in the process of manufacture, your order may be cancelled at no charge to yourself if notified immediately.
If you have placed an order more than 48 hours ago and wish to cancel, an administration charge may be payable. If your goods have been shipped or manufactured and we have incurred delivery/manufacturing expenses we have no option but to charge delivery, return costs and re-stocking fee. The amount charged will depend upon the type and size of goods.
If you have received goods that you subsequently decide you no longer require then you have the right under the Distance Selling Regulations to cancel your order. There are a number of conditions that apply when exercising this right:
- Goods must be returned at your own expense.
- You must give due notice (48hrs) that you intend to return the goods within 7 working days of receipt.

Refunds

If you cancel your order, we will return within 30 days all sums paid to us in respect of the products returned less any carriage/re-stocking charges where applicable.
Goods must be returned in their original packaging, unused and in a perfect condition.
Goods supplied direct from a manufacturer will be subject to the returns conditions of that manufacturer which will incur return carriage charges and a restocking charge.
It is the customer’s responsibility to ensure that the goods are adequately packaged in the event of any return to ensure goods remain re-saleable and to qualify for a refund. Please note that any goods that have been Made to Order cannot be returned (except in the case of defective or damaged products).